Terms of Service

About these terms

These Terms apply to our web design and hosted packages, Joomla extensions and plugins published under the Retro Media Vault brand, software and browser extensions, and any other services offered via digitalfracture.co.uk or associated domains. By purchasing, downloading, or using any Digital Fracture service or product, you agree to be bound by these Terms. If you do not agree, you must not use our services or products.

Web design & hosted package services

Package agreement

All web design and managed hosting packages require a minimum contract term of 12 months from the date of first payment. By proceeding with a package purchase you agree to the minimum term and all associated fees.

Setup fees

A one-off setup fee is payable at the time of purchase before any work commences, and is non-refundable once work has begun. It covers the initial website build, domain registration, hosting account creation, email setup, and all other initial configuration defined in the relevant package.

Monthly fees

Monthly fees are charged in advance on a recurring basis via the payment method provided at signup, as published on our website at the time of purchase. All prices are exclusive of VAT, which is added where applicable under current UK legislation.

What's included

Each package includes the features described on our website at the time of purchase. Monthly edit allowances are as specified per tier and do not roll over. Work beyond the included allowance is charged at our standard rate of £45 per hour, and we always provide a written estimate before any additional chargeable work begins.

Domain registration & ownership

Domain names are registered by Digital Fracture on your behalf and included within the monthly fee, but registered for your benefit, you retain ownership at all times. On written request, your domain will be transferred to a registrar of your choosing within 5 working days, free of charge, once all outstanding balances are settled. Renewals are covered for the duration of an active package; on cancellation, renewal responsibility passes to you, and we'll notify you of the renewal date in advance.

Cancellation

You may cancel at any time with 30 days written notice by email, taking effect at the end of the current billing period after the notice expires. No refunds are issued for remaining days in a paid period. Cancellation before the 12-month minimum term incurs an early termination fee equivalent to the remaining monthly fees within the term. We reserve the right to suspend or terminate services immediately for non-payment, abusive conduct, or breach of these Terms.

Client responsibilities

You are responsible for providing all content, text, images, and materials in a timely manner; delays in providing content may delay launch. You confirm that all content you provide does not infringe third-party intellectual property rights, is not unlawful, and complies with applicable UK law.

Hosting & uptime

We take reasonable steps to ensure reliable hosting with maximum uptime, but we do not guarantee 100% uptime and are not liable for losses arising from downtime, maintenance, or circumstances beyond our reasonable control (power outages, network failures, third-party infrastructure). We may perform scheduled maintenance at any time, and will give advance notice of planned maintenance where possible.

Joomla plugins, software & digital products

Licence

All Joomla extensions, plugins, browser extensions, software, and other digital products (including those under the Retro Media Vault brand) are licensed, not sold. On purchase or download you're granted a non-exclusive, non-transferable licence to use the product in accordance with these Terms and any product-specific licence terms.

Permitted use

Unless otherwise stated at purchase, a single licence grants use on one domain or installation. You may not redistribute, resell, sublicense, or share our software or plugins with third parties without express written permission.

Updates & support

Where updates and support are included, they're provided for the licence period specified at the point of sale. Free or open-source products are provided as-is with no obligation to provide updates, support, or continued development.

Refunds on digital products

Due to the digital nature of the products, all sales are final once a product is downloaded or a licence key issued. Refunds are only considered where a product is demonstrably non-functional as described, and only where raised within 14 days of purchase.

Payment terms

All payments are processed securely via our billing platform. By providing payment details you authorise us to charge the applicable fees on the agreed schedule. On a failed payment we'll notify you and retry; if payment remains outstanding after 14 days we may suspend services until it's received. Persistent non-payment may result in termination and recovery action. All prices are in pounds sterling and exclusive of VAT unless stated.

Intellectual property

All designs, code, software, plugins, graphics, and materials created by Digital Fracture remain our intellectual property until full payment is received. On receipt of all outstanding payments for a completed project, IP in the website design and custom code created specifically for you is assigned to you. Third-party components, themes, plugins, and libraries remain subject to their own licences, and we'll advise you of any used. You grant us a non-exclusive licence to display your completed website as a portfolio example unless you request otherwise in writing.

Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, consequential, or special damages, including loss of revenue, data, business, or reputation. Our total aggregate liability shall not exceed the total fees you paid us in the 12 months preceding the event giving rise to the claim. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

Acceptable use

You agree not to use any service or product for an unlawful purpose or in a way that could damage, disable, or impair our services, and not to host content that is illegal, harmful, abusive, defamatory, obscene, or otherwise objectionable under UK law. We may remove content or suspend any account we reasonably believe to be in breach, without prior notice.

Privacy & data

Our Privacy Policy explains how we collect, use, and store your personal data under UK GDPR and the Data Protection Act 2018. By using our services you agree to it.

Changes & governing law

We may update these Terms at any time; material changes are communicated to existing clients by email with reasonable notice, and continued use constitutes acceptance. These Terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of its courts. Digital Fracture is a sole-trader business based in England, United Kingdom.