Privacy Policy

Introduction

Digital Fracture ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data. It applies to our website (digitalfracture.co.uk), browser extensions, and all related services.

Who we are

Digital Fracture is a UK-based software studio that creates browser extensions, web applications, and developer tools. We are the data controller for any personal information collected through our services.

Information we collect

Information you provide

• Contact information, name, email address, and message content when you use our contact form.
• Support requests, any information you provide when seeking technical support.
• Feedback, comments, suggestions, or reviews you submit.

Information collected automatically

• Technical data, browser type, operating system, and device type for compatibility.
• Usage data, pages visited, time on site, and referring URLs (anonymised).
• IP address, may be logged temporarily for security and fraud prevention.

Information we do not collect

We do not sell, rent, or trade your personal information. We also don't collect:

• Payment or financial information (we don't sell products directly)
• Sensitive personal data (health, religious beliefs, and similar)
• Browsing history from our browser extensions

How we use your information

• To respond to your enquiries and provide customer support
• To improve and develop our products and services
• To ensure our website and services function correctly
• To detect and prevent fraud, abuse, or security issues
• To comply with legal obligations
• To send important updates about our services (only if you've contacted us)

Legal basis for processing (GDPR)

• Consent, when you submit a contact form or opt in to communications.
• Legitimate interests, to improve our services and ensure security.
• Legal obligation, when required by law to retain or disclose information.
• Contract, to provide services you have requested.

Cookies and local storage

Our website uses minimal cookies and local storage: a theme preference stored locally for dark/light mode, and essential cookies required for basic functionality. We do not use tracking cookies, advertising cookies, or third-party analytics that identify individual users.

Data sharing and third parties

We do not sell, rent, or trade your personal information. We may share information only in limited circumstances: with service providers (hosting providers bound by confidentiality), for legal requirements (law, court order, or government request), and for protection of our rights, safety, or property.

Data security

• HTTPS encryption for all data transmission
• Secure hosting with regular security updates
• Limited access to personal data on a need-to-know basis
• Regular review of our security practices

Data retention

• Contact form submissions, up to 12 months
• Support requests, up to 24 months for reference
• Server logs, up to 30 days

You may request earlier deletion at any time by contacting us.

Your rights

Under UK GDPR you have the right of access, rectification, erasure, restriction of processing, data portability, objection, and to withdraw consent at any time where processing is based on consent. To exercise any of these, contact us and we'll respond within 30 days.

Children's privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have, please contact us and we'll delete it.

Browser extensions

Our browser extensions do not collect any data. They don't collect personal information, track browsing activity, send data to our servers or third parties, or use analytics or telemetry. Preferences are stored locally in your browser using the browser's storage API, and that data never leaves your device. Each extension requests only the minimum permissions it needs to function.

International data transfers

Your data is processed in the UK/EU. We do not transfer personal data outside the UK/EU.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the "last updated" date at the top of this page.

Complaints

If you have a concern about how we handle your data, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Contact us

Questions about your data? Get in touch and we'll help.