DigitalPriority Support
An optional £25 a month on any hosted web design plan. Your tickets jump to the front of the queue, with a guaranteed same-business-day response. No setup fee, cancel any time.
Every plan already includes same-day support from the developer who built your site. Priority Support simply pulls you to the front of the queue.
It's an optional upgrade for clients who want their tickets handled first, faster turnaround on small fixes and content tweaks, and a guaranteed response window during business hours. Built for hosted CMS, ecommerce, and portfolio clients whose site is business-critical, the ones who'd rather not wait an extra day when something needs adjusting before a campaign goes live.
What's included
Front-of-the-queue tickets
Your support tickets jump ahead of the standard queue and are picked up first.
Faster response times
Guaranteed same business-day response on weekdays for any non-emergency request.
Direct line to the developer
Tickets land with the person who built your site, never bounced through tiers.
Quicker small fixes
Minor edits and tweaks within your monthly allowance turned around the same day where possible.
Rolling monthly
Add it on or remove it at any time, with no separate contract on top of your plan.
No tier juggling
One flat fee, one upgrade. There are no "Gold" or "Platinum" layers above this.
How to log a ticket
Log every ticket through the support portal so it's tagged correctly and routed straight to the front of the queue. Tickets raised through the contact form or by email still reach us, but the portal is what flags them as priority and starts the response-time clock, so it's the fastest path to a reply.
It also keeps a tidy history of every request and resolution attached to your account.
Log in to the portal
Already on Priority Support? Head to the support portal to raise a ticket, track its progress, and see the full history of your past requests in one place.
Log in to the support portalWho it's for, and who it isn't
It's built for hosted web design clients whose site genuinely matters to day-to-day trade: shops with live products, businesses running paid ads, and freelancers whose portfolio is the front door of their work.
If your site is a low-traffic information page that rarely changes, the standard support included with your plan is almost certainly enough and the £25/month is wasted. We'd rather tell you that up front than upsell something you don't need.
Want Priority Support added?
Available across all hosted web design plans, rolling monthly, cancel any time. Drop us a line and we'll add it to your next invoice.